OK, so quick lowdown. I purchased the 950 XL from the MS UK Store back a year ago.
It has developed the dreaded auto-reset fault, which appears to be battery related (only occurs when not charging and around 50% or less).
I've gone through support, which sends me to B2X who in broken English told me to send it in for repair (after I've done a hard reset, reflash, etc). I read the instructions and it tells me "not" to send in any battery's. So I think to myself, but if it's a battery issue, how are they going to diagnose it? So I check with B2X again to make sure. I'm told that if the engineer teams find that it's a battery issue they will contact me (you can already see where this is going). So off the phone went, just got it back today, drain the battery back down to around 50% and lo and behold the restarts/freezes happen again.
All B2X did was reflash the phone with the .318 firmware for my "repair".
I tried contacting the MS Store again when B2X left me waiting for ages checking for what to do next.
So my question(s):
1. Should I do the repair again and this time check the repair for the battery instead?
2. Should I simply bug the MS Store over the phone instead to get them to send me another 950 XL or refund me as B2X clearly are not able to resolve the issue?
Thanks for any help all.
It has developed the dreaded auto-reset fault, which appears to be battery related (only occurs when not charging and around 50% or less).
I've gone through support, which sends me to B2X who in broken English told me to send it in for repair (after I've done a hard reset, reflash, etc). I read the instructions and it tells me "not" to send in any battery's. So I think to myself, but if it's a battery issue, how are they going to diagnose it? So I check with B2X again to make sure. I'm told that if the engineer teams find that it's a battery issue they will contact me (you can already see where this is going). So off the phone went, just got it back today, drain the battery back down to around 50% and lo and behold the restarts/freezes happen again.
All B2X did was reflash the phone with the .318 firmware for my "repair".
I tried contacting the MS Store again when B2X left me waiting for ages checking for what to do next.
So my question(s):
1. Should I do the repair again and this time check the repair for the battery instead?
2. Should I simply bug the MS Store over the phone instead to get them to send me another 950 XL or refund me as B2X clearly are not able to resolve the issue?
Thanks for any help all.
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