We're trying to do a hard reset of my wife's Alcatel IDOL 4S. The phone stopped working about 2 months ago. (No audio whenever someone calls, no one can hear on her phone but anyone using her phone can hear her.) A soft reset hasn't helped, so we're doing a hard reset. I got it going but got this error message:
"Ooops! Looks like we ran into a problem trying to turn off Reset Protection. Make sure you have a network connection and try again later."
What are we supposed to do at this point?
"Ooops! Looks like we ran into a problem trying to turn off Reset Protection. Make sure you have a network connection and try again later."
What are we supposed to do at this point?
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