Hi
I am trying to help an 80 year old lady who bought a new Medion laptop.
With the help of her Polish cleaner she
1. Created a Microsoft account with an email address @yahoo.co.uk that does not exist
2. Created a password or pin which she cannot remember
Now she/we cannot get into it.
Here's the good bit. It has Bitlocker working on it.
We tried to create the email address but yahoo do not allow .co.uk anymore
Tried to factory reinstall it but the drive is not seen
Tried booting off Linux/other disks but drive is not visible
Tried reinstalling Windows but drive not showing
Tried support from Medion. At least she did but no help.
We could remove the drive but that would invalidate the warranty
Anyone got any suggestions on how to resolve this problem.?
Thanks in advance
Steve
I am trying to help an 80 year old lady who bought a new Medion laptop.
With the help of her Polish cleaner she
1. Created a Microsoft account with an email address @yahoo.co.uk that does not exist
2. Created a password or pin which she cannot remember
Now she/we cannot get into it.
Here's the good bit. It has Bitlocker working on it.
We tried to create the email address but yahoo do not allow .co.uk anymore
Tried to factory reinstall it but the drive is not seen
Tried booting off Linux/other disks but drive is not visible
Tried reinstalling Windows but drive not showing
Tried support from Medion. At least she did but no help.
We could remove the drive but that would invalidate the warranty
Anyone got any suggestions on how to resolve this problem.?
Thanks in advance
Steve
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