Can i use my Surface headphones with my VoIP phone?

I didn't think I'd have this issue so I'm a bit miffed. I bought a set of Surface Headphones to replace my wired headset at work. The goal was to go wireless and listen to music while retaining the ability to answer calls with our Cisco IP Communicator. Now I think I'm discovering that I can't do this. I can hear audio fine when there phone isn't active but when I place a call, the other person can hear me but I can't hear any audio at all.

Is this a setting I've missed (running Windows 7 at work and Cisco IP Communicator) or is Bluetooth in general not able to do this?

from Windows Central Forums https://ift.tt/2Nu7aen
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