Chime in: Have you had a bad experience with Microsoft Surface tech support?

Have you ever needed to contact Microsoft Support regarding an issue with your Surface device? We want to know how your experience went.
Microsoft's Surface hardware is really great, but that doesn't mean it's perfect. Sometimes things can fail, requiring you to contact Microsoft's support service for help. Your issue might be solvable through software, but other times, you may be required to send in your device for repair or replacement.
Microsoft Complete warranty for Surface: Everything you need to know

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