Wednesday, March 1, 2017

Surface Pro 4 / Microsoft Hello Face Recognition - Not working

Surface Pro 4 / Microsoft Hello Face Recognition - Not working

Bought my 12.3" Surface Pro 4 256GB Multi-Touch Tablet less than a year ago. Used face recognition (Microsoft Hello?) out of the box. Totally forgot to set a PIN or password or recovery USB. Now the face recognition doesn't work and I am stuck. Camera doesn't turn on.

Tried to reset the password with my gmail account, no luck. I could see it connect to WiFi but password reset was not propagated. Searched the forums but none of them offered a solution. What are my options? How do I reset it to factory defaults so that I can start using it again?

Can anyone help?
Thanks

SurfacePro4.jpg
Attached Images


from Windows Central Forums //forums.windowscentral.com/showthread.php?t=453296&goto=newpost
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