Hi I've been using a Sculpt Comfort Mouse with my original Surface Pro for years. At first I did actually have a problem with movement, which turned out to be a conflict with Wi-Fi... but as soon as I changed over to 5GHz the problem went away.
With my 2017 Surface Pro, the problems are back (albeit not quite as bad) but the Wi-Fi solution hasn't helped, in fact turning of Wi-Fi altogether makes no difference.
I get jerky movements and a delay say every 5 seconds or so. It's also slow to respond when I first start moving it.
I have tried reinstalling and restarting the service.
Surface Support told me to try another Bluetooth mouse, but I don't have one. I do however have other Bluetooth devices running without issue (the same setup I had on my previous Surface, i.e. Bluetooth audio)
Last night after some Googling I found a strange comment saying to disable Cortana! And actually, in my small test (just a minute or so, I needed to get to bed lol) it seems to have helped. Although, it's still slow to respond initially.
I will give it further testing tonight, but has anyone else experienced this yet? It's subtle but enough to be really frustrating, I don't want to have to return this thing :eck:
With my 2017 Surface Pro, the problems are back (albeit not quite as bad) but the Wi-Fi solution hasn't helped, in fact turning of Wi-Fi altogether makes no difference.
I get jerky movements and a delay say every 5 seconds or so. It's also slow to respond when I first start moving it.
I have tried reinstalling and restarting the service.
Surface Support told me to try another Bluetooth mouse, but I don't have one. I do however have other Bluetooth devices running without issue (the same setup I had on my previous Surface, i.e. Bluetooth audio)
Last night after some Googling I found a strange comment saying to disable Cortana! And actually, in my small test (just a minute or so, I needed to get to bed lol) it seems to have helped. Although, it's still slow to respond initially.
I will give it further testing tonight, but has anyone else experienced this yet? It's subtle but enough to be really frustrating, I don't want to have to return this thing :eck:
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