So, some of you may remember this thread:
http://ift.tt/2soawVG
I contributed noting I had multiple replacements for various faults including screen defects, and random crashing, and had just received device number 5 (yes, 5...) - it was looking okay.
Whoops - spoke too soon. Last week or so under high load when the fan is working hard, it sounds like the bearings are on the way out.
So I called up Microsoft again... no problem sir, have a replacement. That would be my sixth replacement - and I'm now dependent on the extended replacement warranty (3 months) rather than my original 12 months warranty, so I'm obviously nervous, given my experience so far.
So I ask for other options - as polite and helpful as the guy was on the phone, he could do nothing other than replace it with another refurb unit.
When I ask for escalation, I'm told that the only option is to write (yes, pen and paper, stamps etc...) to Microsoft Complaints at there Reading, UK Office..
Yup, one of the worlds largest tech companies will only accept complaints on paper (and I'm guessing the moment they arrive at the office, they will be digitised!)
I've tried calling all the numbers I can find labelled as complaints, but they all go through to the company Microsoft have outsourced general sales/tech enquiries too, who say the same - send a letter! - getting through to anyone in complaints (or even Microsoft rather than a 3rd party contractor) is impossible.
I still really like the surface pro 4 as a device (in theory), but my experience of it has been awful, and whilst Microsoft have never made getting it replaced difficult - it's been pretty fast and efficient - I'm sick of receiving refurbs which clearly are not up to spec - and now they are been extremely obstructive in resolving the issue.
I know there are many out there who have perfect SP4's that serve them well... I just want the same!
http://ift.tt/2soawVG
I contributed noting I had multiple replacements for various faults including screen defects, and random crashing, and had just received device number 5 (yes, 5...) - it was looking okay.
Whoops - spoke too soon. Last week or so under high load when the fan is working hard, it sounds like the bearings are on the way out.
So I called up Microsoft again... no problem sir, have a replacement. That would be my sixth replacement - and I'm now dependent on the extended replacement warranty (3 months) rather than my original 12 months warranty, so I'm obviously nervous, given my experience so far.
So I ask for other options - as polite and helpful as the guy was on the phone, he could do nothing other than replace it with another refurb unit.
When I ask for escalation, I'm told that the only option is to write (yes, pen and paper, stamps etc...) to Microsoft Complaints at there Reading, UK Office..
Yup, one of the worlds largest tech companies will only accept complaints on paper (and I'm guessing the moment they arrive at the office, they will be digitised!)
I've tried calling all the numbers I can find labelled as complaints, but they all go through to the company Microsoft have outsourced general sales/tech enquiries too, who say the same - send a letter! - getting through to anyone in complaints (or even Microsoft rather than a 3rd party contractor) is impossible.
I still really like the surface pro 4 as a device (in theory), but my experience of it has been awful, and whilst Microsoft have never made getting it replaced difficult - it's been pretty fast and efficient - I'm sick of receiving refurbs which clearly are not up to spec - and now they are been extremely obstructive in resolving the issue.
I know there are many out there who have perfect SP4's that serve them well... I just want the same!
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