We're trying to do a hard reset of my wife's Alcatel Idol 4S. We've got the power button, press the volume key down method. Failed. Then we tried the Settings | System | About | Reset your phone method. That failed.
So, how do we do a hard reset of this phone when the only 2 methods I know of don't work?
So, how do we do a hard reset of this phone when the only 2 methods I know of don't work?
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