Sunday, January 29, 2017

Sudden Outlook.com sync issues when using Outlook app in Win 10 Mobile

Hello,

I received an email on my Outlook desktop app indicating I need to reconnect my Outlook 2016 with Outlook.com. I use my desktop app to access my Outlook.com inbox. I went to my local Microsoft store and was able to start downloading my Outlook.com inbox on my Outlook 2016 desktop app.

Suddenly, on my Lumia 950XL (OS build: 10.0.15014), I cannot download/sync any emails. Before this email to reconnect with Outlook.com, everything was fine. I delete the Outlook.com account on my email app. I reinstall the Outlook.com account (Manage accounts --> Add account -->Outlook.com. My inbox downloads successfully. BUT, it will not download any new emails moving forward.

Any suggestions on how to resolve this? Is there a new server address I am suppose to use? The current one is: eas.outlook.com under Outlook sync settings (on phone). And email, calendar, and contacts sync options are all on. Definitely need help on this...

Thanks,


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