Sunday, February 5, 2017

Can't sign into Microsoft Account on freshly reset Lumia Icon

My brother recently switched phones and gave me his old Lumia Icon. The first thing I did was to wipe/reset it using the Windows Device Recovery Tool. On setup though, I could not sign into my Microsoft account. When hitting "Sign In" on the screen, it would fail with a pop up saying "Can't connect. We Can't connect right now. Wait a few moments and try again.". I didn't even get to a screen where I could enter in my email/password.

The software on the phone is Windows Phone 8.1 (was Windows 10 before the reset/wipe), and I can't upgrade it or do much of anything with it,because I need to be signed into a Microsoft Account to do much of anything (i.e. download upgrade advisor or any app).

I have done some searching around and the only thing I can find is double checking the date/time on the phone because that might cause issues with the sign in process. I have tried purposely setting the date/time wrong, and correcting it back without any change.

I have also tried soft resets, hard resets, and wiping/resetting with the WDRT again without any change.

My main phone is a Lumia Icon as well, so I have tried all of the above steps without any SIM, and also while having my SIM inside the phone.

Any ideas on what's happening?


from Windows Central Forums //forums.windowscentral.com/showthread.php?t=451598&goto=newpost
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