Hello. I have had a 950XL since day 1.
I'm planning to do a hard reset (to hopefully fix my Groove Error that nobody at MS is able to fix) but I have a few questions:
1) What is the best way to backup everything? I realize my pictures are in One Drive, but what about all APP data, my TXT messages, passwords and mainly TILES and settings?
2) I have been a GROOVE (MS Music) subscriber for a long time. My Groove app stopped working months ago on my 950XL and it kept giving me this ERROR: 0x8004c010. It works on my XBOX ONE, my wife's Iphone, but not on my 950XL This is why I want to reset. But I have been reluctant to do so for several reasons, but I am tired of no help from MS (nobody at MS could resolve this) so I am ready to pull the trigger BUT I have close to 300 songs downloaded on my Micro SD card from the Groove App:
a) SHOULD I remove the SD Card BEFORE resetting the phone?
b) If I do remove it before resetting, will Groove be able to read all my songs after restoring from Backup?
c) If I reset it with the SD card in the phone, will my SD Card also be reset/songs deleted? Will I have to re-download ALL 300 songs?
Please advise.
I'm planning to do a hard reset (to hopefully fix my Groove Error that nobody at MS is able to fix) but I have a few questions:
1) What is the best way to backup everything? I realize my pictures are in One Drive, but what about all APP data, my TXT messages, passwords and mainly TILES and settings?
2) I have been a GROOVE (MS Music) subscriber for a long time. My Groove app stopped working months ago on my 950XL and it kept giving me this ERROR: 0x8004c010. It works on my XBOX ONE, my wife's Iphone, but not on my 950XL This is why I want to reset. But I have been reluctant to do so for several reasons, but I am tired of no help from MS (nobody at MS could resolve this) so I am ready to pull the trigger BUT I have close to 300 songs downloaded on my Micro SD card from the Groove App:
a) SHOULD I remove the SD Card BEFORE resetting the phone?
b) If I do remove it before resetting, will Groove be able to read all my songs after restoring from Backup?
c) If I reset it with the SD card in the phone, will my SD Card also be reset/songs deleted? Will I have to re-download ALL 300 songs?
Please advise.
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